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CCNG Announces Upcoming Contact Center & Customer Experience Management Events

  (June 03, 2014)
CCNG Announces Upcoming Contact Center & Customer Experience Management Events

Fort Worth, Texas (PRWEB) June 03, 2014

CCNG International Inc. is pleased to announce their upcoming July event schedule for the 2014 Improving the Customer Experience event series. In July the first event will be in greater Philadelphia, PA area on July 10th hosted by Publicis Touchpoint Solutions in their contact center operations, followed by the July 17th event in Oklahoma City, OK with host contact center Teleflora and in Charlotte, NC on July 24th hosted by AXA. All three CCNG events will focus on strategies and best practices for customer service and contact center operations can improve overall levels of customer experience in five key areas:

Call Center / Contact Center
Customer Loyalty and Rewards
Social Media / Social Care
Customer Feedback and Satisfaction
Self Service and Support

Additionally CCNG announces this years annual Contact Center Executive Summit scheduled for August 4th and 5th in Fort Worth TX at the Fort Worth Museum of Science and History. We are excited to have so many senior level executive members attending and leading discussions this year from companies including Disney Destinations, Prime Therapeutics, CareerBuilder, Teleflora, and more, says David Hadobas, President and CEO of CCNG International Inc. Holding our two day event at the Fort Worth Museum of Science and History in August will also allow for us to enjoy a private evening touring the new Indiana Jones exhibit on site at this beautiful facility.


The 2014 CCNG events began February 27th with member host Thompson Creek Window Company / Closet America contact center operation in Lanham, MD, followed by the March 13th event in Charlotte, NC hosted by member Family Dollar. The CCNG April events were hosted by Coca Cola in Tampa, FL and Toyota Financial in Phoenix, AZ. May events included host Kohls in their Milwaukee WI contact center, in Columbus OH with host JP Morgan Chase and host Ossur Americas in Irvine CA, and upcoming on June 5th at Elevate in Fort Worth TX.

Each CCNG event this year has been a unique and valuable gathering of area contact center, customer service and customer experience management professionalssharing their perspectives and knowledge with attending members and guests, says Hadobas.

What are contact center, customer service and customer experience management attendees saying about participation in CCNG events?

"The CCNG meetings are a great opportunity to network with industry professionals and learn what struggles they're overcoming and how, as well as discuss new and changing Contact Center best practices. The shared knowledge, experience, and relationships are invaluable as we navigate through this ever changing industry." Mike Kinealy, Director, Contact Center Operations - Customer Service, Sales & Road Service, U-Haul International, Inc.

The Executive Summit offers senior leaders in Contact Centers of every vertical an opportunity to have real-life discussions about strategy and challenges we are all facing in today's marketplace. It is imperative to stay on top of, if not ahead, the opportunities for Contact Centers now and in the future - The Executive Summit is the perfect forum for this!" - Eileen J. May, Senior Vice President, Operations, Publicis Touchpoint Solutions, Inc.

Each time I attend a CCNG event I leave with a list of new ideas to consider implementing that may enhance the level of service we provide to our members (customers) and our employees. The opportunity to interact with and bounce ideas off of other professionals in the contact center industry is extremely beneficial. The contacts I make at each CCNG event often times carry over well beyond that one day and grow into further relationships. Jim Lavery, Vice President Contact Center Operations, Desert Schools Federal Credit Union.

These upcoming July events will feature presentations, group discussions and site tours from hosting members. Each event has a very interactive agenda to engage attendees, sponsors and presenters throughout the day.

CCNG partners sponsoring these events include Voice Print International (VPI), Avaya, OpenSpan, Aspect Software and Mindshare Technologies. For details on how to attend, guest pass availability and membership options, please contact Ginger Graber, ggraber(at)CCNG(dot)com.

View program details at http://www.CCNG.com.

CCNG International Inc.

Founded in 1992, CCNG International Inc., CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders. Within the CCNG Member Network, Contact Center and Customer Service Professionals:

Connect for networking and sharing best practices.

Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.

Share their experience and ideas contributing to the valuable discussion.

All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.

For more information about the CCNG Member Network and to gain access, please visit CCNG.com. Like us on Facebook and follow us on Twitter @CCNGNetwork.

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Read the full story at http://www.prweb.com/releases/2014/06/prweb11908628.htm.


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